Creosote Removal Dallas Fort Worth

Joy and Julio showed up and got our fireplace damper fixed and fireplace deep cleaned fast! Couldn't ask for a better service.

Joy and Julio were quick, professional and very informative. Definitely recommend.

Joy and Julio did a great job! I recently moved into a house that hadn’t had the chimney cleaned in a long time. They cleaned it quickly and thoroughly.

The tech called and let me know when he would be here. Once he showed up, I wasn’t getting a good vibe and he was acting like he almost didn’t want to be there. I was asking for the basic chimney inspection, which it states “ Pricing Transparency • Chimney Inspection: $49. The front of the chimney was covered with some dry wall and screwed into the brick. The tech asked me why it was covered. I explained to him that it was like that when I moved in. He asked me again, almost with some frustration, why it was like that, and I explained to him again that it was like that when I moved in, so I’m not sure why. Eventually he was able to get the drywall off, and after using a few choice words while doing it and looked up into the chimney. He then went outside and looked at the top of the chimney. He let me know that I need a chimney cap. He proceeded to go to the roof and look down, inside the chimney. He let me know that it would need a deep clean as well, that’s fine. He told me he would get me a good price, but just for today for almost $1,700. I let him know I would have to think about it because we are getting ready to go out of town. He pressed again, telling me that he needs to know. I told him I could let him know by the end of the day. The price went from $49 to $150. Which, if they wanted to charge me more for him getting the drywall off the front of the fireplace, they could have said so and I would have been fine but there was no transparency. Instead they hit me with having to pay $150 and because I don’t have Venmo or Zelle, I had to use my card, which added an extra 8%, so my total came to $162. I appreciate y’all coming out but I’ll be choosing a different company.

Our technician Eddie was very professional and efficient. Thank you!

Joy and Julio were amazing! They did a great job . If I ever need more service I will def come back!!! 5 stars!

Joy & Julio provided excellent service - they got my fireplace that hasn’t been used in years back in working condition quickly and sent me updates along the way!

Ben/Yonani at Safe Air provided excellent and friendly service and saved me time & money on my chimney. Strongly recommend using Safe Air!!

Very thorough, they explained the entire process, clean operation.

John did a fantastic job cleaning our chimney and making other recommendations that we needed. He was very professional and knowledgeable. We’re looking forward to using his services again next year.